Frequently Asked Questions
Find answers to common questions about our automation components, ordering process, technical specifications, and support services.
How can I track my order?
You can track your order by logging into your account and checking the order status. Additionally, a tracking number will be provided in the shipping confirmation email.
What is the estimated delivery time for my order?
Delivery times vary based on your location and product availability. Typically, domestic orders take 2-5 business days, while international orders may take 7-14 business days.
Can I change my shipping address after placing an order?
Address changes may be possible if the order has not yet been processed. Please contact our customer service team immediately with your order number to request a change.
Do you offer expedited shipping options?
Yes, we offer expedited shipping at an additional cost. You can choose your preferred shipping method during the checkout process or contact our sales team for rush orders.
What should I do if my order is delayed or damaged?
If your order is significantly delayed or arrives damaged, please contact our customer support team within 48 hours, and we will resolve the issue promptly.
Are your automation components compatible with other brands?
Many of our components are designed to industry standards and can integrate with other brands. Check the technical specifications or contact our support team for compatibility information.
Are your products new and authentic?
Yes, we guarantee that all our products are new, authentic, and sourced directly from manufacturers or authorized distributors with full warranty coverage.
Can I return products if they don't meet my requirements?
Unused products in original packaging can be returned within 30 days. Custom or configured items may have different return policies. Please review our return policy for details.
Do you provide datasheets and technical documentation?
Yes, product pages include downloadable datasheets, manuals, and technical specifications. If you need additional documentation, please contact our technical support team.
Do you restock discontinued automation components?
We make efforts to source discontinued components when possible. Contact our sales team to inquire about specific discontinued products or to discuss suitable alternatives.
Do you offer installation support for purchased components?
We provide basic installation guidance and can recommend certified system integrators for complex installations. Our technical team is available to answer setup questions during business hours.
How can I get help selecting the right components for my application?
Our application engineers can assist with component selection based on your requirements. Contact our technical support team with details about your application for recommendations.
Is technical support available after purchase?
Yes, we offer post-purchase technical support for all products purchased from us. Support is available via email, phone, or through our online support portal.
Do you offer training on automation products?
We provide basic product training resources online. For comprehensive training, we can connect you with manufacturer training programs or recommend third-party training services.
Can you help with troubleshooting if I encounter issues?
Our technical support team can help troubleshoot issues with our products. For complex problems, we may coordinate with manufacturers or recommend on-site technical services.
What payment methods do you accept?
We accept major credit cards, corporate purchase orders, wire transfers, and other B2B payment methods. Payment options are displayed during checkout.
Do you offer volume discounts for large orders?
Yes, we offer tiered pricing discounts for volume purchases. Contact our sales team for custom quotes on large orders or project-based requirements.
Can I modify or cancel my order after payment?
Order modifications or cancellations may be possible if the order has not yet been processed. Contact customer service immediately with your order number to request changes.
Do you offer credit terms for business customers?
We offer net payment terms for qualified business customers after credit approval. Please contact our accounting department to establish a business account with credit terms.
Are there minimum order requirements?
We have no minimum order requirement for standard purchases, though small orders may not qualify for free shipping. Volume pricing begins at specified quantity thresholds.